Privacy Policy

1. Introduction

K Heart Environmental (“we,” “our,” or “us”), based in Fresno, California (County of Fresno), provides accredited, unbiased indoor environmental diagnostics including mold assessment, indoor air quality (IAQ) testing, drinking water analysis, asbestos and radon screening, and industrial hygiene consulting. We respect your privacy and are committed to protecting the personal information you provide when using our website, submitting work orders, scheduling inspections, or communicating with us.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data in compliance with the California Consumer Privacy Act (CCPA), the California Privacy Rights Act (CPRA), applicable Fresno County/California regulations, and A2P (Application-to-Person) 10DLC messaging requirements.

2. Information We Collect

We may collect information directly from you when you request testing, schedule an inspection, or register for our client portal:

• Contact & Identity Data: Full name, company/organization, title, phone numbers (mobile, work, home), and email address.
• Property & Job Site Data: Inspection address, property type, square footage, year built, lockbox combination, areas of concern, and building occupancy details.
• Billing & Payment Information: Billing contact, billing address, payment method preferences (credit card last 4 digits, ACH bank name and last 4 digits). Sensitive card/account details are handled securely via encrypted payment tokenization.
• Electronic Signatures: Digital signature image, timestamp, IP address, and browser user-agent collected upon work order authorization.
• Communications & Technical Data: SMS records, email correspondence, service inquiry notes, IP address, device type, and browsing patterns on our site.

Strict Mobile Information Policy:

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. How We Use Your Information

We use personal information exclusively to conduct our environmental diagnostics practice, including:

• Fulfilling work orders, sampling plans, laboratory chain of custody submissions, and inspection scheduling.
• Generating certified inspection reports, lab certificates, and clearance documentation.
• Invoicing, processing payments, and managing your client portal account.
• Communicating critical field findings, safety advisories, and service updates.
• Complying with California occupational safety (Cal/OSHA), California Air Resources Board (CARB), EPA guidelines, and Fresno County environmental health standards.

5. California Privacy Rights (CCPA & CPRA)

If you are a California resident, under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), you have specific statutory rights regarding your personal information:

To exercise any of these California privacy rights, please contact our Fresno office at (559) 365-6292 or email info@kheartenvironmental.com with “CCPA Request” in the subject line. We will verify your identity before processing the request.

6. Data Security & Record Retention

We implement industry-standard physical, technical, and administrative safeguards to protect your personal and environmental report data against unauthorized access, loss, or alteration. Environmental inspection records and laboratory chain of custody documents are retained in accordance with California regulatory retention requirements (typically 5 to 7 years) and industry standards for environmental consulting.

7. Contact Our Privacy Office