Terms of Service
Last Updated: September 8, 2026 • Fresno, California • K Heart Environmental
1. Agreement to Terms
These Terms of Service (“Terms”) constitute a legally binding agreement between you (“Client,” “you,” or “your”) and K Heart Environmental (“Company,” “we,” “our,” or “us”), governing your access to and use of our website, client portal, inspection scheduling services, and on-site diagnostic work orders executed in Fresno, California, Fresno County, and across California.
By accessing our website, executing an electronic work order, or submitting a service request, you confirm that you have read, understood, and agreed to be bound by these Terms and our Privacy Policy.
2. Environmental Diagnostic Services & Independence
K Heart Environmental provides independent diagnostic and investigative environmental testing services, including but not limited to:
- Indoor Air Quality (IAQ) sampling (particulates, VOCs, bioaerosols, gases).
- Mold assessments, moisture mapping, and fungal spore trap sampling.
- Drinking water contaminant screening (PFAS, lead, coliform bacteria, heavy metals).
- Radon gas testing and mitigation verification.
- Asbestos and suspect material screening surveys.
- Post-remediation verification (clearance testing) and industrial hygiene audits.
Zero Conflict of Interest Guarantee
K Heart Environmental is exclusively an environmental testing and assessment firm. We do not perform remediation, abatement construction, or product sales that could create a conflict of interest. Our findings and laboratory data are completely objective, accurate, and independent.
3. Work Orders & Electronic Signatures (E-Sign)
Work orders submitted through our website or client portal constitute formal proposals and binding authorizations for rendering environmental inspection services.
- Electronic Signatures (Uniform Electronic Transactions Act): In accordance with the California Uniform Electronic Transactions Act (Cal. Civ. Code §§ 1633.1 et seq.) and the federal ESIGN Act, your electronic signature on any work order or contract carries the full legal weight of a handwritten signature.
- Site Access & Authorization: You represent and warrant that you are the property owner, legal tenant, or authorized agent with full authority to grant K Heart Environmental and our technicians access to the subject property, lockbox, roof, attic, crawlspaces, and mechanical systems.
- Pre-Investigation Protocols: For mold and air quality testing, Client acknowledges that all windows and doors should remain closed for at least 8 hours prior to sampling, household air filtration units must be powered off for at least 8 hours, and HVAC systems should remain off indefinitely until the alleged hazard has been evaluated.
4. Fees, Billing & Payment Terms
Fees are established pursuant to our standard fee schedule or written proposal. Unless otherwise agreed in writing:
- Payment is due upon completion of field sampling or invoice delivery, prior to final laboratory report release.
- We accept credit/debit cards, ACH bank transfers, and corporate checks. Payment methods on file may be charged upon service completion if authorized.
- Invoices unpaid after 30 days are subject to a late fee of 1.5% per month (or the maximum permitted by California law).
- Client is responsible for reasonable collection and attorney fees incurred in pursuing past-due accounts in Fresno County, California.
5. SMS & Communications Terms (A2P 10DLC Compliance)
By providing your telephone or mobile number to K Heart Environmental, you expressly opt in and consent to receive transactional text messages (SMS/MMS), appointment reminders, technician arrival updates, work order notifications, and electronic report links sent via automated systems or direct dispatch from (559) 365-6292.
• Frequency: Recurring messages per active project or inspection request.
• Cost: Standard message and data rates may apply depending on your wireless carrier.
• Opt-Out: Reply STOP at any time to cancel SMS communications. Reply HELP for customer support.
• Privacy: We strictly protect your mobile number. Mobile numbers and opt-in consent will NEVER be sold, rented, or shared with third parties or affiliates for marketing purposes.
6. Limitations of Diagnostic Testing & Liability
Representative Sampling: Environmental conditions in buildings vary over time based on weather, HVAC operation, humidity, and occupant activity. Our findings reflect solely the conditions present at the specific date, time, and sample locations tested.
Third-Party Laboratory Analysis: All air, bulk, water, and swab samples are analyzed by independent, accredited environmental laboratories. While K Heart Environmental maintains strict chain of custody protocols, we are not liable for third-party laboratory equipment failure or analytical anomalies.
Limitation of Damages: To the maximum extent permitted by California law, K Heart Environmental’s total aggregate liability arising out of or related to any inspection or report shall not exceed the total fee paid by the Client for that specific service. In no event shall we be liable for indirect, consequential, punitive, or loss-of-use damages.
7. Governing Law & Jurisdiction
These Terms and any dispute arising out of your relationship with K Heart Environmental shall be governed by and construed in accordance with the laws of the State of California, without regard to conflict of law principles. Any legal suit, action, or proceeding shall be instituted exclusively in the state or federal courts located in Fresno County, California, and each party irrevocably submits to such jurisdiction.
8. Inquiries Regarding Terms
K Heart Environmental Legal Operations